Privacy Policy

SPS Integrated Services is a company registered in India, providing integrated facility management, security, housekeeping, manpower supply, and related services. Our registered office is at 123, Business Park, Andheri East, Mumbai – 400093, Maharashtra, India.

By accessing our website at spsis.in or submitting your information through any of our contact forms, you agree to the terms outlined in this Privacy Policy. We encourage you to read it carefully.

This policy complies with applicable Indian data protection laws including the Information Technology Act, 2000, the IT (Amendment) Act, 2008, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

We collect only the information necessary to provide our services and respond to your enquiries. The types of information we collect include:

We do not collect sensitive personal data such as Aadhaar numbers, PAN numbers, financial account details, biometric data, or health information through our website.

The information we collect is used strictly for legitimate business purposes. We use your data to:

• Respond to your service enquiries, quote requests, and messages within our stated response timeframes
• Provide, manage, and improve our facility management and integrated services
• Send you information about our services, updates, and relevant industry insights (only if you have opted in)
• Process and maintain our business relationship with you or your organisation
• Comply with legal, regulatory, and contractual obligations
• Analyse website usage patterns to improve user experience and website performance
• Prevent fraud, unauthorised access, and ensure the security of our systems
• Contact you for feedback or satisfaction surveys related to services rendered

We treat your data with strict confidentiality. We may share your information only in the following limited circumstances:

• Service Delivery Partners: Trusted third-party vendors and technology partners who assist us in operating our website or delivering services — bound by strict confidentiality agreements
• Legal Compliance: When required by law, court order, or government authority under Indian law
• Business Transfers: In the event of a merger, acquisition, or sale of business assets — data would be transferred with prior notice to you
• With Your Consent: In any other case where you have explicitly given us permission to share your information

All third parties with whom we share data are required to maintain appropriate data protection standards and are prohibited from using your data for any purpose beyond what we specify.

We take the security of your personal information seriously and have implemented appropriate technical and organisational measures to protect it:

• SSL/TLS encryption for all data transmitted through our website
• Secure server infrastructure with restricted access controls
• Regular security assessments and vulnerability testing
• Employee training on data privacy and confidentiality obligations
• Access to personal data limited to authorised personnel only, on a need-to-know basis

While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to taking all reasonable precautions.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. Cookies are small text files placed on your device.

You can control or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

Under applicable Indian data protection laws, you have the following rights regarding your personal data:

1. Right to Access: Request a copy of the personal data we hold about you
2. Right to Correction: Request correction of inaccurate or incomplete personal data
3. Right to Deletion: Request deletion of your personal data, subject to legal obligations
4. Right to Withdraw Consent: Withdraw consent for marketing communications at any time
5. Right to Object: Object to processing of your personal data for certain purposes
6. Right to Grievance Redressal: Lodge a complaint with our designated Grievance Officer

To exercise any of these rights, please contact us using the details in Section 9. We will respond to all legitimate requests within 30 days.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law:

• Enquiry and contact form data: 2 years from the date of last contact
• Client/contract data: 7 years from contract end date (as required by Indian tax and business laws)
• Marketing data: Until you unsubscribe or withdraw consent
• Website analytics data: 26 months (standard Google Analytics retention)

After the applicable retention period, your data will be securely deleted or anonymised so it can no longer be associated with you.

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to our designated Grievance Officer:

We are committed to resolving any privacy concerns promptly. If you are not satisfied with our response, you may escalate your grievance to the relevant authorities under the Information Technology Act, 2000.

We may update this Privacy Policy periodically. Any significant changes will be communicated via email (if subscribed) or a prominent notice on our website. Continued use of our website after updates constitutes acceptance of the revised policy.